SHB20116 Certificate II in Retail Cosmetics

This qualification reflects the role of retail sales personnel involved in a defined range of tasks to sell and demonstrate beauty or cosmetic products. They follow known routines and procedures and work under direct supervision.

This qualification provides a pathway to work as a retail sales consultant in any business that sells beauty or cosmetic products and services. This can include beauty and hairdressing salons, retail outlets and department stores.

This Qualification is an AQF Certificate II Qualification.

The indicated ‘Volume of Learning’ within the AQF Handbook is .5 – 1 Years (600-1200 hours).

The program has a volume of learning of 608 hours.

This course will be delivered over 26 weeks. Classes are held 2.5 days per week,  This equates to 20 student contact hours per week with a total of 504 student contact hours for classroom and practical learning and assessment.

Students will also be required to allocate some time each week to undertake some study (e.g. self-directed learning through activity books, case studies etc). Students should be able to allocate approximately 4-5 hours per week outside of allocated class time. This equates to approximately 104 hours of self-study.

Note: The course may be delivered in a different schedule (i.e. part time) but will always maintain the same student contact hours of 504.

There are no Qualification entry requirements to this course.

ITS Admission requirements are as follows. Students:

  • Students must be 15 years or older
  • This program has been designed to be delivered through classroom based delivery and students must have the ability to attend the scheduled sessions as per the timetable. Students are to be informed of the timetable prior to enrolment and are to maintain the required student contact hours
  • Students are required to be competent in written and spoken English and will undertake a Language, Literacy and Numeracy test prior to enrolment
  • Training PathwayA possible training pathway for a student completing this qualification could be the following:
    Certificate III Certificate IV
    SHB30115 Certificate III in Beauty Services SHB40115 Certificate IV in Beauty Therapy


    These qualifications represent a logical pathway regardless of whether ITS offers the qualifications.

    Employment Pathway

    Employment outcomes may include the following role/s:

    • Beauty Retail Cosmetic Assistant
    • Salon Assistant
    • Beauty Receptionist



BSBWHS201 Contribute to health and safety of self and others
SHBXIND001 Comply with organisational requirements within a personal services environment
SHBXIND002 Communicate as part of a salon team
SIRXIND003 Organise personal work requirements
SHBBCCS001 Advise on beauty products and services
SHBBMUP002 Design and apply make-up
SHBXCCS001 Conduct salon financial transactions
SHBXCCS004 Recommend products and services
SIRRMER001 Produce visual merchandise displays
SIRXSLS001 Sell to the retail customer



Elective units



BSBSUS201 Participate in Environmentally Sustainable work practices E
SHBXCCS003 Greet and prepare clients for salon services E
SIRRINV001 Receive and handle retail stock E
SHBBRES001 Research & apply beauty industry information E
ICTWEB201 Use social media tools for collaborative & engagement E


This program is to be delivered in a classroom based environment and in simulated work environment called the Salon (a fully functional & operational hairdressing and beauty salon) to provide access to appropriate environments for the practical components of the course. All theory based delivery will occur within designated classrooms through structured training sessions from a qualified Trainer / Assessor employed by the RTO. At these training sessions a qualified Trainer/ Assessor will provide the required skills and knowledge as per the unit content and will ensure the learning is imparted. The Trainer/Assessor will have designated session plans to reference to ensure the learning content is provided consistently to all students.

As part of this course students will also be required to undertake practical activities related to the course content. These practical activities will be undertaken in an appropriately simulated environment free of OHS hazards.

As this is a competency-based program, the student gains feedback through the training and assessment is undertaken once the unit has been delivered. The assessment process may include written questions, verbal questions, case studies, assignments, projects and practical demonstrations.

Statement of Fees – Download pdf

Eligibility for government funded training in Victoria is based on your citizenship, residency status, age and previously completed qualifications.


Generally, you are eligible for a government-subsidised training if you are:

    an Australian citizen
    an Australian Permanent Citizen (holder of a permanent visa)
    a New Zealand citizen

and are any of the following:

    under 20 years of age
    seeking to enrol in a Foundation Skills List course (and do not hold a Diploma or above qualification or are receiving core skills training in other sectors)
    seeking to enrol in VCE or VCAL
    seeking to enrol in an apprenticeship
    20 years and older and ‘upskilling’ by seeking to enrol in a course at a higher level than your existing qualification.

Students are eligible to commence a maximum of two subsidised courses at the same qualification level in your lifetime. This restriction applies whether or not you complete the courses. For example, this means if you have already commenced two courses at the Certificate III level, you may only commence courses at the Certificate IV level (or above). This restriction does not apply to courses on the Foundation Skills List or to students recommencing training in the same qualification (at the same or a different provider). Under exceptional circumstances students may apply for an exemption to the rule allowing only two commencements at the same level, enabling them to enrol in a further qualification at the same level. No exemptions are available for any other eligibility criteria. In addition, eligible students can begin up to two subsidised courses in a year as long as you are not doing any more than two courses at a time.

Please note: If you are eligible for Government Funding and enrol in a course subsidised by the Victorian and Commonwealth Governments under Skills First Funding, this will affect your future training options and eligibility for further government subsidised training under Skills First Funding.

Bayswater: 32-34 Station Street Bayswater Vic 3153

How to enrol
Contact the RTO to organise an enrolment interview.

Would you like more information?
Contact our friendly team at ITS Hairdressing Academy on:
Telephone: 9738 0836

Students with disabilities are encouraged to apply to access government subsided training.